188体育 aims to provide care that is safe, effective and accessible so that our patients achieve the best possible outcomes.
We achieve this by keeping the patient at the centre of everything we do and by recognising that we are all individually and collectively responsible for the safety and quality of care we provide.
The Quality and Safety Improvement objectives include:
The Quality and Safety Improvement Directorate's (QSID) purpose is to lead and support the work of quality and safety improvement across St James鈥檚 Hospital.
The core work of the QSID includes:
Continuous quality improvement
The QSID team provides the death notification form to the families and next of kin of deceased patients.
To get the death notification form for your family member, please contact the Quality and Safety Improvement office by phone on (01) 416 2674.
Once the Death Notification Form has been completed for your relative, we will arrange for it to be posted to the deceased patients named contact by registered post.
Please click here to find your local Civil Registration Office.
The death must be registered by a spouse or blood relative within a three month timeframe. The death certificate costs 鈧�20.00 per copy and 鈧�1.00 for copies for social welfare purposes. For more information, log on to .
A range of information on bereavement support is available from the Irish Hospice Foundation. You can call them on (01) 679 3188 or look at the details on their website
The Safety & Risk team routinely process and review safety incident reports and where appropriate, use this information to identify actions the hospital can take to reduce risks. Where indicated, the team, who are all trained in the review methodology frameworks will facilitate patient safety reviews. The purpose of a review is to find out what happened, why it happened and what learning can be gained in order to minimise the risk of a similar incident occurring in the future. These reviews are conducted in line with national policy in an open and transparent safety culture as a key tool for improvement.
The Safety & Risk team is available to listen to and engage with patients, their nominated persons, staff and services to improve the design, planning and delivery of care.
Contacting the Safety & Risk team:
If you have a concern for your own or a patient鈥檚 safety, we encourage you to speak directly with the local manager or clinical team in the first instance.
The Safety & Risk team can be contacted by emailing: [email protected]
St James鈥檚 Hospital welcomes all feedback from patients, family members, and other service users. The hospital is committed to listening, responding to, and learning from people鈥檚 experiences to improve the services the hospital provides. You can click the link to view our Patient Information Leaflet.
You can give feedback in a number of ways using the contact details below
Address:
The Complaints Officer
The Patient Experience Office
Quality and Safety Improvement Directorate
St James鈥檚 Hospital
Dublin 8.
Email: [email protected]
Telephone: 01 4103361 or 01 4284248
The Patient Advocacy Service is a free, independent and confidential advocacy service for patients of Public Acute Hospitals and residents of Nursing Homes.
It is fully funded by the Department of Health and is entirely independent of the HSE and other service providers.
The Patient Advocacy Service can provide you with the information and support you need to make a complaint about an experience you have had.
Address: Patient Advocacy Service, Level 3 Rear Unit,
Marshalsea Court, Merchant's Quay, Dublin D08 AEY8
National Phone Line: 0818 293003
Website: